Terms and Conditions

Welcome to Gowara Couriers. By accessing or using our services, you agree to the following terms and conditions. Please read them carefully before proceeding.

1. Definitions

• "Company" refers to Gowara Couriers, including its affiliates and subcontractors.
• "Customer" refers to the person or entity using the services.
• "Goods" refers to items consigned for carriage or delivery.

2. Services Provided

The Company offers logistics and courier services, subject to availability and operational constraints.

3. Booking and Acceptance

Bookings must be made through approved channels. The Company reserves the right to refuse bookings that do not comply with its policies.

4. Customer Responsibilities

• Ensure Goods are properly packed and comply with legal requirements.
• Provide accurate pickup and delivery information.

5. Company Liabilities

The Company is not liable for delays due to force majeure or incomplete Customer information. Liability is limited unless enhanced coverage is purchased.

6. Restricted and Prohibited Items

Prohibited items include hazardous materials, firearms, perishable items, or valuables unless explicitly declared and insured.

7. Pricing and Payments

• Pricing depends on weight, distance, and urgency.
• Payments must be made within 30 days of invoicing.

8. Cancellation and Refunds

Cancellations before pickup may incur fees. No refunds are provided once the consignment is in transit.

9. Claims and Compensation

Claims for loss or damage must be reported within 7 days of delivery.

10. Privacy and Data Protection

All data is handled per our Privacy Policy.

11. Amendments

We reserve the right to amend these terms. Updates will be published on our website.

12. Governing Law

These terms are governed by the laws of England and Wales.

13. Contact Information

Email: info@gowaracouriers@co.uk

Phone: +44 73770562683

Address: 32A Duffield Rd, Derby, DE13BH